Page12:格式、运行环境与疑难解答Page 12: Formats, requirements and troubleshooting

能放什么、需要什么、出问题先试什么What plays, what is needed, and what to try when it does not

1. 运行环境1. Requirements

要求Requirement
系统OS Windows 10 / 11(64 位)Windows 10 / 11, 64-bit
播放核心Playback engine 随应用自带 LibVLC,无需另装解码包或 VLCLibVLC ships with the app — no codec pack, no separate VLC install
蓝光Blu-ray 自带 libaacs.dll;keydb.cfg 自动解压到 %APPDATA%\aacs\Bundled libaacs.dll; keydb.cfg is extracted to %APPDATA%\aacs\ automatically
设置文件Settings file %LOCALAPPDATA%\CoolleDVDFreePlayer\Settings.json

2. 支持的格式2. Supported formats

视频Video

应用内置的格式白名单一共 156 种扩展名。用得最多的这些:

The built-in allow-list covers 156 extensions. The ones used most:

mp4 m4v mkv avi mov webm flv wmv asf divx mpg mpeg ts m2ts mts vob iso 3gp rm rmvb ogv dv

音频Audio

mp3 aac m4a flac wav ogg wma ape ac3 dts opus mka

字幕Subtitles

srt ass ssa sub idx smi vtt ttml dfxp

列表以外的文件仍可尝试:在打开对话框里把过滤器切到 All Formats (*.*)。能不能放最终取决于 LibVLC 是否支持该编码。

Anything outside the list is still worth a try: switch the dialog filter to All Formats (*.*). Whether it plays depends on LibVLC supporting the codec.

3. 疑难解答3. Troubleshooting

现象Symptom 先试这个Try this first
打开文件只出声、没画面Audio plays but the screen stays black 显卡驱动更新一次;换一个视频确认是不是单个文件的问题Update the graphics driver; try another video to see whether it is this file only
蓝光报「Blu-ray Configuration Incomplete」"Blu-ray Configuration Incomplete" 确认 %APPDATA%\aacs\keydb.cfg 存在、应用目录有 libaacs.dll(见第 4 页)Check %APPDATA%\aacs\keydb.cfg and libaacs.dll in the app folder (page 4)
DVD 播放只有配乐A DVD plays music without voices … → Audio track 换一条(见第 6 页)… → Audio track and pick another (page 6)
画面被拉扁 / 拉长Picture squashed or stretched … → Aspect ratio 在 4:3 / 16:9 之间切换… → Aspect ratio, switch 4:3 / 16:9
控制条挡住了字幕The control bar covers the subtitles 别动鼠标,约 3 秒自动隐藏Stop moving the mouse; it hides after about 3 seconds
悬浮球里的工具点了弹出购买窗A tool opens the purchase window 这五个工具属于 Premium;已购买但换了设备,先在购买窗里点 Restore purchaseThose five tools are Premium; if you bought it and switched PCs, use Restore purchase in that window
抓盘(RipDVD)失败RipDVD reports Failed 看目标盘剩余空间;蓝光确认 AACS 配置(见第 11 页)Check free space on the target drive; for Blu-ray, check AACS setup (page 11)
设置乱了想恢复默认Settings got messed up 关掉应用,删除 %LOCALAPPDATA%\CoolleDVDFreePlayer\Settings.json,重新启动Close the app, delete %LOCALAPPDATA%\CoolleDVDFreePlayer\Settings.json, start again

4. 还有问题4. Still stuck

打开 About 页面,用 Send Feedback 直接告诉我们:你在做什么、文件是什么格式、期望什么结果。带上版本号(关于页第一行)能省一半来回。

Open About and use Send Feedback: say what you were doing, the container of the file, and what you expected. Including the version number from the top of the About page saves a round trip.

顺手给个评分:A rating helps: 如果这个免费播放器解决了你的问题,Rate Us on Microsoft Store 只要几秒钟,对后续开发的影响比想象中大。 If the free player solved your problem, Rate Us on Microsoft Store takes seconds and matters more than you would think.